Terms of Use

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Welcome to Remedly (operated by SLOANE43 HEALTH TECH LTD: “we”, “us”, “our”).

By accessing www.remedly.co.uk or any related digital platform (the “Website”), you agree to be bound by these Website Terms of Use (“Terms”). If you do not agree, please do not use the Website.

These Terms govern Website use only. For physiotherapy bookings, payments, and clinical care, please refer to our Patient Terms & Conditions.

1. About Us
The Website is operated by SLOANE43 HEALTH TECH LTD (trading as Remedly), registered in England and Wales (Company No: 16632557). Registered office: 71–75 Shelton Street, London WC2H 9JQ. We operate a paperless office and do not accept postal correspondence at our registered address. Please use hello@remedly.co.uk for all enquiries.

2. Acceptance of Terms
By using the Website, contacting us through the Website, or submitting any online forms, you acknowledge that the information you provide will be handled in accordance with these Terms, our Privacy Policy, and our Cookie Policy.

3. Website Content (Informational Only)
The content on this Website is for general informational purposes only. It is not medical advice and must not be relied upon for diagnosis, treatment, or clinical decision-making. No content on this Website creates a clinician–patient relationship. For personalised advice or treatment, please consult a qualified healthcare professional.

4. Intellectual Property
All text, graphics, images, videos, code, design, layout, trademarks, and other materials on the Website are owned by Remedly or licensed to us. You may view and use the Website for personal, non-commercial purposes only. You may not copy, reproduce, modify, publish, distribute, or use any content without our written permission.

5. Acceptable Use
You agree not to misuse the Website or access it in any way that harms or interferes with its operation. This includes: using automated tools such as scrapers, bots, or crawlers; attempting unauthorised access to the Website or server; uploading harmful or malicious files; using the Website for unlawful, abusive, defamatory, or harmful behaviour; or copying or harvesting Website data for commercial purposes. We may suspend or block access where misuse is detected.

6. User-Generated Content
If you submit or display comments, messages, reviews, or similar content (“User Content”), you confirm that you have the right to do so and that the content does not infringe any rights, contain unlawful or offensive material, or misrepresent any facts. By submitting User Content, you grant Remedly a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, and edit such content for business purposes. We may remove User Content at our discretion.

7. Third-Party Links
The Website may contain links to external websites or third-party content. These links are provided for convenience only. We do not control, endorse, or guarantee third-party websites and accept no responsibility for their content, accuracy, or safety. You access external sites at your own risk.

8. Website Availability
We aim to maintain reliable access to the Website but do not guarantee uninterrupted or error-free operation. We may suspend, restrict, or modify the Website at any time for maintenance or operational reasons. We do not guarantee that the Website or its server will be free from viruses, malware, or harmful components.

9. Liability
To the fullest extent permitted by law, Remedly excludes all warranties, conditions, or representations regarding the Website. We are not liable for any loss or damage arising from your use of the Website, including loss of data, loss of business, financial loss, indirect or consequential loss, or reliance on Website content. Nothing in these Terms limits or excludes liability where such exclusion is unlawful, including liability for death or personal injury caused by negligence or for fraud.

10. Cookies
The Website uses cookies to function effectively and improve user experience. Essential cookies operate automatically, while non-essential cookies are only used with your consent. By using the Website, you agree to our use of cookies as described in our Cookie Policy. For full details, please see our separate Cookie Policy.

11. Privacy and Data Use
Your personal data will be collected and processed in line with our Privacy Policy. By using the Website or submitting any online forms, you acknowledge that your information will be stored and used for the purposes described in our Privacy Policy, including responding to enquiries, managing submissions, providing requested information, and improving Website functionality.

12. Social Media Disclaimer
Content posted by Remedly on social platforms is for general information only and is not medical advice. Comments from third parties on our social media channels do not represent our views and may not be monitored continuously.

13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from your use of the Website will be resolved exclusively in the courts of England and Wales.

14. Contact Us
For queries about these Terms or the Website, contact us at: Email: hello@remedly.co.uk Phone: 0330 133 5996